Order Processing

• Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays).


• Orders placed on Holidays or Weekend Days will be processed the following business day.


• Orders with Standard Service are processed within 1 - 2 business days.


• Orders with Overnight or Second Day Service will be processed the same business day if the order is placed by 3:00 PM EST.


• eGift Cards are processed daily except on Christmas Day. Please allow 12-24 hours for your eGift Card order to fully process. Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

What if I don't feel comfortable providing my credit card information online?

You may submit your order via telephone at 1-844-879-1679. Our Online Customer Service Experts are available Monday - Friday: 8AM - 10PM ET; Saturday-Sunday 10AM - 6PM ET to assist you.

Order Status

You can access your order status and history by signing in and viewing in your account. You may also reach us for status updates, Monday - Friday: 8AM - 10PM ET; Saturday-Sunday: 10AM - 6PM ET at 1-844-879-1679 or email us.

Check the status of your most recent orders at glamglow.com. Click on the Order Status link and login to your Account to view the status of your orders.

To track your order, click on the tracking number next to the order to view the delivery status of your order.

*Please note: Some carriers may not have tracking information available for up to 24 business hours after the order is shipped.

*Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

Lost or Missing Orders

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbors and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Note: GlamGlow Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). GlamGlow Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

Order Cancellations

If you would like to cancel an online order after it has been placed, please contact us by phone at 1-844-879-1679 within one hour of placement. We will do our best to accommodate your request. Once an order is processing, we regret that it cannot be changed or cancelled.

An order, or part of an order, may be cancelled because:

Item(s) are not available
Difficulty in processing payment information
Cannot ship to the address provided
A duplicate order was placed
By customer request
Purchase limits have been exceeded

If your order is cancelled, you will receive an email notice to advise you of the cancellation. You will not be billed for any cancelled items. If you have questions about a cancelled order, please contact our Online Service Experts at support@glamglowmud.com

Temporarily Out of Stock

If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. If for any reason you wish to cancel a backordered item prior to its shipment, please contact us at 1-844-879-1679 and we will be happy to assist you.

Maximum Purchase Policy

We must limit orders to no more than eight (8) of any single item and 14 total items per customer. In addition, we must also limit orders to no more than three (3) orders per customer per day. Orders exceeding these limits are subject to cancellation. If you have any questions Contact Us and we will be happy to assist.

Payment Options

We accept the following payment methods:

American Express
Discover
MasterCard
Visa

We do not accept:

CODs
Layaway plan
Personal checks
Money orders
International credit/debit cards

We are currently unable to accept international cards and orders billed to or shipped to destinations outside of the United States.

Important information: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Please note: Orders placed with Gift Cards will be charged at the time of order placement. Orders placed with other payment methods will be charged at the time the order ships.

Sales Tax

Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA (starting 1/1/19), ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE (starting 1/1/19), NJ, NM, NV, NY, OH, OK, PA, RI, SC (starting 11/1/18), SD (starting 11/1/18), TN, TX, VA, VT, WA, WI, WV (starting 1/1/19). Sales tax will be assessed on the total purchase*, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.

*Purchases paid for with GLAMGLOW™ Gift Cards are subject to applicable sales tax. No sales tax is charged when buying GLAMGLOW™ Gift Cards

Security Online

At GLAMGLOW™ Online, we understand how important security is to you. When you place an order at glamglowmud.com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We employ government approved encryption software. To find out more about SSL encryption software go to:

http://compnetworking.about.com/cs/securityssl/g/bldef_ssl.htm?terms=ssl

In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:

AOL 5.0 and higher
Internet Explorer 5.0 and higher
Mozilla Firefox
Netscape 6.0 (Windows only)
Safari
Google Chrome

PROMOTIONAL OFFER CODES

Simply enter your offer code in the text box marked “Offer Code” on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the “Order Review” page. Please Note: Offer codes are case sensitive and should be entered exactly as they appear. Only one offer code may be used per online order.

International Shoppers

glamglow.com is currently unable to accept orders shipping to or billed to destinations outside of the U.S. We apologize for any inconvenience. Please visit our International store locator.