GLAMGLOW ONLINE RETURN POLICY

Your satisfaction is important to us. If you are not satisfied with your online purchase, we will be happy to remit your account for the amount of the purchase if the return complies with our return policy.

We accept returns for products purchased from Glamglow Online only, and all returns are inspected upon return. Products purchased from Glamglow Online must be returned in new or gently used condition and within 60^* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Glamglow Online monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

^*Refunds for returns received after 60 days are not guaranteed and will be made at the sole discretion of Glamglow Online. If issued in these instances, Glamglow Online has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between a glamglow.com gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the glamglow.com gift card.

Returns & Exchanges Instructions

Return Instructions:

Please contact us at 844.879.1679 or support@glamglowmud.com. Our Online Customer Service Team will be happy to assist you for eligible returns, with return instructions and the return shipping address. If you received the item as a gift or wish to exchange it for another item, directions will be provided. We're sorry; return shipping fees are not refundable. Only products purchased on www.glamglow.com may be returned.

To return or exchange items purchased on glamglow.com please follow these steps:

•Please print a copy of your email confirmation or order confirmation from your account stating your name, address, order number, and mark all items you will be returning and/or exchanging

•Place it inside the return package

•Be sure to retain a copy of the invoice for your records

If you are returning a gift please contact our Consumer Care Department at 1-800-219-2031 or email consumercare-us@gcc.glamglowmud.com

All returns should be addressed to:

ATTN:Midwest Distribution Center
3860 Pheasant Ridge Dr
Blaine, MN 55449

For your protection and to ensure prompt delivery, please send your return via insured UPS Ground. We are not responsible for return packages that are lost in transit. Return shipping fees are not refundable.

If your order arrives damaged, please refer to Damaged Items

Please allow 7-10 business days for return processing. Returned items will be processed promptly, usually within 3-5 business days of receipt. An email will be sent to confirm your return or exchange request has been processed. If you have questions about returns and exchanges, please contact us by phone at 1-844-879-1679 or via email at support@glamglowmud.com.

For all Glamglow products purchased in store or online through another retailer, or received as a gift, please contact our Consumer Care Department at 1-800-219-2031 or via email at consumercare-us@gcc.glamglowmud.com for further assistance.

Please note that eGift Cards cannot be returned or exchanged.

When an exchange is requested it is completed in two steps:

1) A credit is issued for the item(s) returned.
2) A new order is processed for the item(s) requested in exchange. Two transactions will be posted to your account; a credit for the returned item(s) and one charge for the item(s) requested in exchange.

DAMAGED ITEMS

My order arrived damaged. What should I do?

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside and contact us immediately for assistance via phone at 1-844-879-1679. If you are unable to retain the contents due to the extent of damage, handle with care to take a photo of damaged item(s), and then safely discard of the damaged contents. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Glamglow Online reserves the right to deny claims received after 30 days.

Note: Glamglow Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Glamglow Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances. Please note that in order for us to process a claim of lost, missing, wrong, and/or damaged items and/or packages, you must alert us within 30 days of receipt. Glamglow Online reserves the right to deny claims received after 30 days.